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Íslandshótel is one of Iceland's largest hotel groups, operating 17 hotels under the Hotel Reykjavík and Fosshotel brands, along with a central headquarters overseeing operations. With nearly 2,000 rooms in prime locations across Iceland, the company provides high-quality hospitality while minimising its environmental impact and leading by example in sustainable practices.
Before implementing 50skills, Íslandshótel struggled with inefficient HR processes that lacked structure and visibility. Tracking HR-related requests was a challenge, often leading to lost information and miscommunications between departments. Without a centralised workflow, approvals and follow-ups were difficult to manage.
Manually handling administrative tasks such as document uploads and approvals took up valuable time. HR staff frequently had to chase missing details, causing unnecessary delays and frustrating back-and-forth exchanges.
Without an efficient system in place, handling dozens of requests a month became overwhelming, underscoring the need for a streamlined solution.
Íslandshótel implemented 50skills’ workflow automation to manage HR requests more efficiently. The initial focus was on simplifying the health grant process, which had previously consumed hours of manual effort per request.
With 50skills, the team introduced key automation features that transformed their processes:
Although difficult to quantify, the team estimates that processing requests used to take from 20 minutes (if the stars aligned) to several hours. Now, with 50skills, HR handles requests in just 5 to 20 minutes, allowing them to focus on strategic initiatives rather than repetitive admin work.
Some processes, like transportation grants, have been fully automated, removing the need for HR intervention altogether. What once required multiple manual steps is now seamlessly handled in the background.
With automated notifications, reminders and live dashboards, managers, HR and payroll teams always have up-to-date information instead of chasing emails or waiting for updates.
By centralising processes and integrating with third-party systems, 50skills has created a more connected and efficient workflow. HR, payroll, and managers now work together seamlessly.
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By implementing 50skills, Íslandshótel has shifted from time-consuming manual processes to an efficient, automated system. HR teams now spend less time on admin and more time focusing on strategic improvements. With greater accuracy, seamless collaboration, and instant visibility into requests, the company has transformed the way it handles essential workflows, setting a new standard for operational efficiency.
“Implementing this system has completely transformed how we operate at Íslandshótel. We went from juggling messy, manual processes to running a smooth, automated system across all our hotels.”
- Jóhanna Magnúsdóttir, HR Specialist
