Frequently Asked Questions about Onboarding, Crossboarding, Offboarding & More

Question 1

Can you provide some examples of crossboarding use cases for employee journeys that 50skills can address?

Accepted Answer

Certainly! 50skills is designed to facilitate and improve the crossboarding process by addressing various use cases, including role transition management, personalized crossboarding experiences, skill development and training, knowledge transfer and documentation, team integration, employee contract signing, and updating employee status in HRIS or other systems. These capabilities help ensure a smooth and efficient transition for employees and the organization.

Question 2

Can you provide some examples of offboarding use cases for employee journeys that 50skills can address?

Accepted Answer

50skills aims to make the offboarding process more efficient and organized by managing use cases such as asset retrieval, system access revocation, documentation and paperwork, knowledge preservation, and post-employment support. These capabilities help provide an orderly experience for both departing employees and the organization.

Question 3

Can you provide some examples of onboarding use cases for employee journeys that 50skills can address?

Accepted Answer

50skills is designed to streamline and enhance onboarding through automated task assignment, personalized onboarding experiences, centralized access to resources, manager and team collaboration, and compliance tracking and reporting. These capabilities help create an efficient onboarding experience for new employees and the organization.

Question 4

What are actions?

Accepted Answer

Actions are activities that can be organized into a process to execute employee onboarding, crossboarding, or offboarding. Action types can be performed manually or automatically and include sending emails or SMS messages, sending input forms, scheduling reminders, and other workflow activities.

Question 5

What are journeys?

Accepted Answer

Journeys are process templates used to manage and automate employee onboarding, offboarding, and crossboarding. Journeys can be created from scratch, imported as templates, duplicated, and modified for different contexts and requirements.

Question 6

Can I get support creating journeys?

Accepted Answer

Yes. After logging in, you can contact 50skills using the in-app chat bubble in the lower-right corner or send an email to help@50skills.com.

Question 7

How is 50skills different to other platforms with "employee onboarding"?

Accepted Answer

Many HR systems provide onboarding modules that function mainly as checklists and require repeated manual communication. 50skills is designed to manage and automate HR processes such as employee onboarding, crossboarding, and offboarding more efficiently.

Question 8

How can I provide feedback or suggest a feature?

Accepted Answer

50skills welcomes user feedback and feature suggestions. You can submit them using the feedback form available on the 50skills website.

Question 9

I applied for a job labeled as 50skills and I'm a bit confused. Can you clarify?

Accepted Answer

You likely applied through the career site of a 50skills customer. The 50hire product allows customers to create and publish jobs on their own career sites, which may display the 50skills name. These career sites are managed by the customers. To ask about your application status, contact the company to which you applied directly.

Question 10

How can I access my employee journey onboarding materials?

Accepted Answer

During onboarding, crossboarding, or offboarding, you may receive notifications by email, text message, or through a platform used by your employer, such as Slack or Workplace. If you expected a message but did not receive one, or something is not working, contact your employer for assistance.

Question 11

Who can I contact if I have questions during my onboarding process?

Accepted Answer

Contact your hiring manager or HR representative. They can guide you through the onboarding process and help address your questions or concerns.

Question 12

I need a copy of our contract

Accepted Answer

Existing customers should contact their dedicated account manager to request a copy of their contract. Alternatively, send an email to sales@50skills.com.

Question 13

Are you currently looking for investors and what are the criteria for investment?

Accepted Answer

50skills is well funded but is open to discussions with investors whose criteria align with a B2B Nordic enterprise automation software company approaching a Series A round. Relevant investors can contact hello@50skills.com with information about their investment thesis, typical investment size, expected metrics, and preference for leading or joining a round.

Question 14

I want our service to be available in the 50skills marketplace. What should I do?

Accepted Answer

Approved partners can be featured in the 50skills Marketplace directory, including integrated applications, planned integrations, and services that support customers. Vendors should complete the partnership request form. If there is a suitable fit, the 50skills team will provide the next steps.

Question 15

What integrations are available?

Accepted Answer

The 50skills Marketplace shows integrations that have already been built and integrations on the product roadmap. If a system required for your setup is missing, contact sales@50skills.com so the team can consider it.

Question 16

Can 50skills integrate with our existing systems?

Accepted Answer

Yes. The Journeys Integration Builder allows customers to create connections with third-party applications, provided the third-party application has an API compatible with the 50skills platform. The 50skills team can assist with questions about specific integrations.

Question 17

What are the available payment options?

Accepted Answer

Invoices can be issued monthly, quarterly, or annually and paid by wire transfer.

Question 18

What if our hires and therefore number of onboardees are concentrated to few months in the year?

Accepted Answer

Contact the sales team at sales@50skills.com to receive a custom quote suited to your hiring and onboarding schedule.

Question 19

Can you charge me in my local currency?

Accepted Answer

50skills can issue invoices in USD, EUR, GBP, and ISK.

Question 20

What is 50skills cancellation and refund policy?

Accepted Answer

You can cancel your subscription at any time. If you decide to cancel, please understand we're unable to provide prorated refunds. You will have access to your account until the end of the billing period and will not be charged at the start of the next one.‍

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Question 21

What is 50hire?

Accepted Answer

50hire, also known as Hire by 50skills, is a hiring product developed by the 50skills team. It was previously branded as 50skills and was rebranded as 50hire in April 2023. It has its own website at www.50hire.com.

Question 22

What are the main features of 50skills?

Accepted Answer

50skills is an HR workflow manager for managing and automating HR processes while working alongside other HR systems. It includes a form builder, contract builder, and automated action blocks that can send emails or SMS messages and transfer data to other systems.

Question 23

What are the main benefits of using 50skills?

Accepted Answer

50skills provides two main benefits: streamlined processes and cost savings through automation, and an improved experience for employees and other stakeholders. Automating onboarding, crossboarding, and offboarding reduces administrative work, while the template library provides ideas that can be added directly to an account.

Question 24

How do you utilize smart data mapping in 50skills?

Accepted Answer

Data collected during an HR process can be mapped automatically and reused by other actions in the same process. For example, information submitted by a new employee through an input form can flow into a contract template, an email, or another automated action without being entered again.

Question 25

Why did we create 50skills?

Accepted Answer

The team learned from its experience with 50hire that employee onboarding can be complex and resource intensive, particularly for organizations with high employee turnover. After onboarding add-ons for the applicant tracking system proved successful, the team developed 50skills as a separate product for automating onboarding, crossboarding, offboarding, and other employee change processes.

Question 26

Is 50skills GDPR compliant?

Accepted Answer

Yes. 50skills states that it is fully GDPR compliant, uses hosting infrastructure located in Europe, and builds the product with privacy in mind. Customers who need a copy of the data processing agreement can contact their account manager or email sales@50skills.com.

Question 27

How does 50skills protect my data?

Accepted Answer

50skills takes its responsibilities concerning applicant, customer, and prospective customer data seriously. More information about its security infrastructure is available in the security section of the 50skills website. Additional questions can be sent to security@50skills.com.