Managing HR in hospitality is complex, with constant demands and shifting priorities. With seventeen locations nationwide and hotel managers facing unpredictable days, Íslandshótel needed a smarter way to handle administrative tasks and improve communication. 50skills made that possible, transforming their workflows and slashing manual workload.
“50skills is a massive time saver. What used to take me one to two hours per case now takes just 5 to 20 minutes, and in some cases, there’s no manual work at all!”
Jóhanna Magnúsdóttir, HR Specialist
INTRODUCING ÍSLANDSHÓTEL
The client
Íslandshótel is one of Iceland's largest hotel groups, operating 17 hotels under the Hotel Reykjavík and Fosshotel brands, along with a central headquarters overseeing operations. With nearly 2,000 rooms in prime locations across Iceland, the company provides high-quality hospitality while minimising its environmental impact and leading by example in sustainable practices.
BUSINESS GAPS
The challenge
Before implementing 50skills, Íslandshótel struggled with inefficient HR processes that lacked structure and visibility. Tracking HR-related requests was a challenge, often leading to lost information and miscommunications between departments. Without a centralised workflow, approvals and follow-ups were difficult to manage.
Manually handling administrative tasks such as document uploads and approvals took up valuable time. HR staff frequently had to chase missing details, causing unnecessary delays and frustrating back-and-forth exchanges.
Without an efficient system in place, handling dozens of requests a month became overwhelming, underscoring the need for a streamlined solution.
50SKILLS
Our solution
Íslandshótel implemented 50skills’ workflow automation to manage HR requests more efficiently. The initial focus was on simplifying the health grant process, which had previously consumed hours of manual effort per request.
With 50skills, the team introduced key automation features that transformed their processes:
Automated data collection and validation to eliminate manual input errors
Seamless document uploads, approvals and real-time status updates for full transparency
AI-powered automation to detect and correct errors before they cause delays
Live dashboards providing instant visibility into applications and requests
Effortless API integrations that connect third-party systems without IT involvement
"Our new AI features have been a game changer for us. They take care of the tedious tasks and even catch human errors. We set them up ourselves without needing any IT help, and now the whole process runs smarter and smoother."
Emeline Cardinet, HR Development Specialist
BUSINESS IMPACT
The results
Dramatic reduction in processing time Although difficult to quantify, the team estimates that processing requests used to take from 20 minutes (if the stars aligned) to several hours. Now, with 50skills, HR handles requests in just 5 to 20 minutes, allowing them to focus on strategic initiatives rather than repetitive admin work.
Goodbye to tedious admin tasks Some processes, like transportation grants, have been fully automated, removing the need for HR intervention altogether. What once required multiple manual steps is now seamlessly handled in the background.
Always in the loop with real-time updates With automated notifications, reminders and live dashboards, managers, HR and payroll teams always have up-to-date information instead of chasing emails or waiting for updates.
Connected teams and streamlined processes By centralising processes and integrating with third-party systems, 50skills has created a more connected and efficient workflow. HR, payroll, and managers now work together seamlessly.
BUSINESS BENEFITS
A smarter, faster way to handle HR workflows
By implementing 50skills, Íslandshótel has shifted from time-consuming manual processes to an efficient, automated system. HR teams now spend less time on admin and more time focusing on strategic improvements. With greater accuracy, seamless collaboration, and instant visibility into requests, the company has transformed the way it handles essential workflows, setting a new standard for operational efficiency.
"Implementing this system has completely transformed how we operate at Íslandshótel. We went from juggling messy, manual processes to running a smooth, automated system across all our hotels." - Jóhanna Magnúsdóttir, HR Specialist
Ready to streamline your HR processes?
Get in touch to discover how you can achieve similar results with 50skills.
